Shipping Policy

At Uneriae, we want you to understand how your order is prepared and delivered. This policy explains processing times, shipping options, delivery estimates, tracking, and assistance with delivery concerns.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. During this stage, we verify the order, prepare and package the products, and arrange handover to the shipping provider.

Business days do not include weekends or public holidays. Processing may take longer during busy periods or when an item is temporarily unavailable. If a significant issue prevents us from processing your order, we will try to reach you using the contact details supplied at checkout.

2. Estimated Delivery Times

Transit estimates start once your order has been dispatched:

Shipping Method	Estimated Transit Time
Standard Shipping	7–12 business days
Express Shipping	3–7 business days

Your overall delivery timeframe includes both processing and transit time. For example, an order sent by Standard Shipping generally requires 1–3 business days for processing, followed by an estimated 7–12 business days in transit.

These timeframes are estimates rather than guaranteed arrival dates. Customs clearance, carrier delays, severe weather, seasonal shipping demand, incomplete addresses, and other transportation disruptions may extend delivery times.

3. Shipping Charges

The following rates apply to eligible orders:

Shipping Method	Shipping Fee	Estimated Transit Time
Standard Shipping	$5.99 USD	7–12 business days
Express Shipping	$11.19 USD	3–7 business days
Free Standard Shipping	Free for eligible orders of $55.00 USD or more	7–12 business days

Available shipping services, eligibility, and the final charge for your destination will be displayed at checkout before payment.

Unless otherwise specified, free shipping is available for Standard Shipping only.

4. Fulfillment and Shipping Origin

Orders may be dispatched from our fulfillment location or partner facilities, depending on stock levels, product availability, and the delivery destination.

Fulfillment facilities are separate from the company business address listed below. An order will only be described as locally shipped when it is actually dispatched from a local facility.

5. Shipping Notifications and Tracking

After dispatch, we will send a shipping confirmation or another relevant notification with tracking details once they become available.

Tracking information may not appear immediately after the carrier receives your parcel. If you have not received tracking details, or the tracking record has remained unchanged for an extended period, email service@uneriae.com with your order number.

6. Delayed or Missing Parcels

If you believe your parcel has been delayed or lost, contact service@uneriae.com. Please include your order number and any tracking information available.

We will review the shipment details and, where appropriate, coordinate with the carrier or fulfillment provider to investigate and determine a suitable resolution.

7. Tracking Shows Delivered, but the Parcel Is Missing

If tracking indicates delivery but you cannot find your parcel, please check the delivery area, building reception, mailroom, and any safe location where the carrier might have placed it. You may also ask household members and contact the carrier for further information.

If the parcel remains missing, email service@uneriae.com with your order number and tracking details. We will review the circumstances and help identify an appropriate resolution.

A tracking status of “Delivered” will not, by itself, result in automatic rejection of your claim.

8. Address Errors and Corrections

Please confirm that your shipping address is complete and accurate before submitting your order.

If you discover a mistake afterward, contact service@uneriae.com promptly with your order number and the corrected address.

Where fulfillment or shipping has not started, we will make reasonable efforts to update the address. Changes may no longer be possible after dispatch.

If a parcel needs to be shipped again because the original address was incorrect or incomplete, additional shipping charges may apply.

9. International Shipping and Customs

International shipments may be subject to customs clearance, import requirements, duties, or taxes in the destination country or region. Customs procedures may also affect the estimated delivery timeframe.

Any duties, taxes, or other charges collected by Uneriae at checkout will be displayed before you complete your purchase.

10. Cancellation Requests

To request an order cancellation, email service@uneriae.com as soon as possible and provide your order number.

Whether cancellation is possible depends on the order’s processing and fulfillment stage. Once dispatched, an order generally cannot be cancelled as an unshipped order.

Please review our Cancellation Policy for the full terms. After delivery, eligible returns are handled under our Return & Refund Policy.

11. Returns and Return Shipping Costs

You may request a return for an eligible product within 14 calendar days after delivery, subject to our Return & Refund Policy.

Before sending anything back, contact service@uneriae.com so we can review your request and provide the applicable return instructions and address.

For returns based on personal preference or a change of mind, you are generally responsible for return shipping costs unless we agree otherwise or applicable law requires a different arrangement.

If a product arrives damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate replacement, refund, or return solution without additional return shipping costs to you.

The 14-day return window does not mean all returns include free shipping. Please refer to our Return & Refund Policy for complete eligibility requirements, cost responsibilities, and refund terms.

12. Contact and Company Information

For help with order processing, shipping, tracking, delays, or delivery concerns, please contact us using the following details:

Brand Name: Uneriae
Company Name: Hubei Xinjiayu Network Technology Co., Ltd.
Business Address: Room 11, 15th Floor, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan City, Hubei Province, China
Customer Support Email: service@uneriae.com
Customer Service Phone: 13317154790

Uneriae is owned and operated by Hubei Xinjiayu Network Technology Co., Ltd.