Frequently Asked Questions

Find answers to common questions about shopping with Uneriae, including our clothing and fashion accessories, orders, delivery, payments, returns, and customer support.

How do I place an order?

Add your preferred products to your shopping cart, selecting the available options such as size, color, and quantity. Review your selections before proceeding to checkout.

Enter your contact details and shipping address, then choose an available payment method to complete your purchase. An order confirmation will be sent to the email address provided at checkout.

What does Uneriae sell?

Uneriae offers clothing and fashion accessories selected for everyday wear and personal expression. Explore our product pages for details about the styles and options currently available.

How can I choose the right item?

Read the product description and review any available size information, measurements, material details, and care instructions before purchasing.

For clothing, compare your measurements with the product’s size guide where provided, as sizing may differ between styles. For accessories, check the listed dimensions and product details to determine whether they meet your needs.

If information you need is missing, email service@uneriae.com with the product name and your question before placing an order.

What if I entered incorrect information at checkout?

Please email service@uneriae.com promptly with your order number and the information that needs correcting.

Our ability to update the details depends on the order’s processing and fulfillment status.

Can I change an order after placing it?

Changes may be possible before your order enters fulfillment or shipping. Contact service@uneriae.com as soon as possible, providing your order number and the adjustment you would like to make.

Once fulfillment or shipment is underway, we may no longer be able to modify the order.

What should I do if a product arrives damaged, defective, or incorrect?

Email service@uneriae.com with your order number, a description of the problem, and relevant photos or videos where helpful.

We will review the issue and arrange an appropriate replacement, refund, return, or other resolution based on the circumstances and your applicable rights. You will not have to pay additional return shipping costs for a damaged, defective, incorrect, or materially misdescribed product.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during busy periods, holidays, stock availability issues, or other circumstances.

Shipping estimates begin after dispatch. Please refer to our Shipping Policy for further details.

What are the estimated shipping times?

Estimated transit times after dispatch are:

• Standard Shipping: 7–12 business days

• Express Shipping: 3–7 business days

The overall delivery estimate includes both processing time and transit time. These timeframes are estimates and do not guarantee a specific arrival date. Customs clearance, carrier disruptions, weather, and holidays may affect delivery.

Please review our Shipping Policy for complete information.

How do I track my package?

When your order has shipped and tracking details become available, we will send a shipping confirmation or another notification containing the tracking information.

It may take some time for the carrier’s tracking system to display updates. If you have not received tracking details or the status remains unchanged for an extended period, contact service@uneriae.com with your order number.

How much does shipping cost?

The rates listed in our Shipping Policy are:

• Standard Shipping: $5.99 USD

• Express Shipping: $11.19 USD

• Free Standard Shipping: Available for eligible orders of $55.00 USD or more

The shipping options available for your destination, eligibility for free shipping, and final delivery charge will appear at checkout before payment. Unless stated otherwise, free shipping applies to Standard Shipping only.

Which payment methods are accepted?

You can view the available payment options at checkout. Depending on your location and order, these may include major credit cards and other methods supported by our checkout system.

How is my payment information handled?

Payments are processed through the payment providers and methods offered at checkout.

Uneriae will not ask you to email complete card details, passwords, or other sensitive payment credentials.

Can I return an item?

You may request a return for an eligible item within 14 calendar days after delivery, subject to our Return & Refund Policy.

Please contact service@uneriae.com before returning anything. We will review your request and provide the applicable instructions and return address.

How do I start a return?

Email service@uneriae.com within the applicable return period and include:

• Your order number;

• The item you wish to return;

• The reason for your request; and

• Relevant photos or videos, if helpful.

Wait for our return instructions before sending the item back.

Who covers return shipping?

For eligible returns due to a change of mind or personal preference, you are generally responsible for return shipping unless we agree otherwise or applicable law requires a different arrangement.

If the product is damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate solution without additional return shipping costs to you.

See our Return & Refund Policy for the full conditions.

When will my refund be issued?

After receiving and inspecting an approved return, we generally issue the approved refund to your original payment method within 5–10 business days.

If we confirm that no return is needed, we generally issue the approved refund within 5–10 business days after confirming the resolution. We will process refunds sooner where applicable law requires it.

Your bank, card issuer, or payment provider may need additional time to display the funds in your account.

Can I cancel my order?

To request a cancellation, contact service@uneriae.com as soon as possible and include your order number.

Whether we can cancel the order depends on its processing and fulfillment status. If fulfillment has started, we will try to stop the order, but cancellation cannot be guaranteed. Orders that have shipped generally cannot be cancelled as unshipped orders.

After delivery, eligible returns are handled under our Return & Refund Policy. Please see our Cancellation Policy for more information.

Are Uneriae products suitable for travel?

Suitability depends on the item, your destination, and your planned activities. Review the product’s material, fit, dimensions, and care information to decide whether it suits your needs.

If you need further product details before purchasing, contact service@uneriae.com.

How should I care for clothing and accessories?

Follow the care label and any instructions supplied with the product. Washing, drying, ironing, and storage requirements may vary by material and design.

If you are unsure how to care for a particular item, email service@uneriae.com with the product name and your question.

How do you use my personal information?

We handle personal information as described in our Privacy Policy. This may include using information to fulfill orders, assist customers, communicate order updates, improve our services, and meet applicable legal obligations.

Please read our Privacy Policy for further details.

Who operates Uneriae?

Uneriae is owned and operated by Hubei Xinjiayu Network Technology Co., Ltd. Our business focuses on clothing and fashion accessories.

How can I contact Uneriae?

For assistance with products, orders, shipping, returns, or refunds, please use the following contact details:

Brand Name: Uneriae
Company Name: Hubei Xinjiayu Network Technology Co., Ltd.
Business Address: Room 11, 15th Floor, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan City, Hubei Province, China
Customer Support Email: service@uneriae.com
Customer Service Phone: 13317154790