Cancellation Policy
Uneriae is owned and operated by Hubei Xinjiayu Network Technology Co., Ltd. This policy outlines how to request cancellations or adjustments to clothing and fashion accessory orders, when we can accommodate those requests, and how cancellation refunds are handled.
1. Requesting an Order Cancellation
To request a cancellation, please contact service@uneriae.com as soon as possible. Provide your order number and the email address entered at checkout. If you wish to cancel specific items rather than the entire order, identify those items in your message.
A cancellation request is subject to review and is not confirmed upon submission. We will check the progress of your order and notify you by email whether we can cancel it.
2. Cancellation Availability
We normally process orders within 1–3 business days after payment confirmation. Fulfillment may start at any point during this time, so this estimated processing period does not guarantee that an order can still be cancelled.
Orders that have not entered fulfillment can generally be cancelled. If fulfillment is already underway but shipment has not occurred, we will try to stop the order; however, we cannot guarantee that cancellation will be possible. Once an order has shipped, it generally cannot be cancelled through this process.
If your request cannot be accommodated, we will inform you. Once the order arrives, you may request a return in accordance with our Return & Refund Policy. Requests for eligible standard returns must generally be submitted within 14 calendar days after delivery.
3. Order Adjustments and Address Updates
For changes to an item, quantity, contact information, or delivery address, email service@uneriae.com promptly. Include your order number and clearly describe the update you need.
Our ability to make adjustments depends on the order’s current processing and fulfillment stage. Once fulfillment or shipping is underway, changes may no longer be available. Please check your order confirmation carefully and let us know immediately if any information is incorrect.
4. Refunds Following Cancellation
When a fully paid order is cancelled in its entirety with our approval, we will return the full amount paid, including any shipping fee charged for that order, to the original payment method.
For an approved partial cancellation, we will explain the refund amount and any impact on the items remaining in your order before confirming the adjustment. Any additional charge for the remaining order will require your agreement.
Approved cancellation refunds will be issued within 5–10 business days after cancellation confirmation. After we issue the refund, your bank, card issuer, or payment provider may require additional time to credit your account.
5. Orders Using Discounts or Promotions
The same cancellation procedure applies to orders purchased with discount codes or promotional pricing.
If a cancelled order used a promotion, that offer may not be available when placing a replacement order if it has expired or the new order does not meet its requirements. Before confirming a partial cancellation, we will explain any resulting effect on the promotion applied to your order.
6. Consumer Rights and Related Policies
This policy does not restrict any cancellation, refund, or other consumer rights available under applicable law.
Returns requested after delivery are subject to our Return & Refund Policy. Please refer to our Shipping Policy for matters relating to shipment and delivery.
7. Contact and Company Details
Brand: Uneriae
Company Name: Hubei Xinjiayu Network Technology Co., Ltd.
Business Address: Room 11, 15th Floor, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan City, Hubei Province, China
Customer Support Email: service@uneriae.com
Customer Service Phone: 13317154790
For help with an order cancellation or adjustment, please contact us using the details above.