Return & Refund Policy

Last Updated: October 9, 2026

At Uneriae, we aim to make the return and refund process clear for customers purchasing our clothing and fashion accessories. This policy describes return eligibility, the steps for sending products back, responsibility for shipping costs, and how refunds are processed.

1. Return Window

To request a return for an eligible item, email service@uneriae.com within 14 calendar days after delivery.

After submitting your request within this period, please return the item within 14 calendar days of receiving our return instructions, unless we agree on a different arrangement or applicable law allows otherwise.

Damaged, defective, incorrect, or materially misdescribed products may qualify for remedies beyond this standard return window. If you discover such an issue after 14 days, please contact us so we can review it.

2. Eligibility for Standard Returns

For returns due to a change of mind or personal preference, products should generally be unused and in their original condition. Please include the original packaging, accessories, and components where reasonably applicable, together with an order number or another form of purchase confirmation.

You may reasonably inspect a product to assess its nature, characteristics, and function. Handling beyond what is necessary for that inspection may result in a reduction of the refund where permitted by applicable law.

Any return restrictions specific to a product will be stated on its product page or disclosed before purchase and will apply only where legally permitted. Such restrictions do not affect your rights concerning products that arrive damaged, defective, incorrect, or materially different from their description.

3. Starting a Return

Contact service@uneriae.com with the following information:

• Your order number;

• The item you would like to return;

• Your reason for requesting the return; and

• Relevant photos or videos, if these help demonstrate a product issue.

After reviewing your request, we will provide the appropriate return instructions and shipping address. Please wait for these instructions before sending any products to our business address or another location. Our return facility may differ from our business address and may be located outside your country.

If return shipping is your responsibility, we will provide the destination before you send the parcel so you can check the carrier’s charges. Retain your shipping receipt and tracking details until the return has been resolved.

4. Responsibility for Return Shipping

Change of mind or personal preference: You are responsible for shipping an eligible return to the address we provide, unless we agree to pay the cost or applicable law requires us to do so. You may select a suitable shipping service with tracking.

Damaged, defective, incorrect, or materially misdescribed products: You will not be responsible for additional return shipping costs. Depending on the circumstances, we will arrange a prepaid return option, reimburse reasonable shipping expenses agreed with us beforehand, or provide another appropriate resolution.

We do not apply a restocking fee to eligible returns under this policy.

5. Refund Amounts

Returns Due to Personal Preference

For an eligible return, we refund the amount paid for the returned product.

If you return the entire order, we also refund the standard outbound shipping charge paid for that order. Where you chose a premium delivery option, such as express shipping, the amount exceeding the standard delivery charge is not refundable unless applicable law requires otherwise.

For partial returns, the original shipping fee is generally not refunded, except where it was charged specifically for the returned product or a refund is required by law.

If your order originally received free shipping, we will not deduct an outbound shipping fee simply because the remaining order value falls below the free shipping threshold after the return.

Returns Due to Product Problems or Our Error

Where a refund is the appropriate remedy for a damaged, defective, incorrect, or materially misdescribed item, we refund the full price paid for that item.

If the whole order is refunded because of our error or a product problem, we also refund the outbound shipping charge paid for the order. For a partial refund, we include any outbound shipping charge specifically attributable to the affected product.

We will explain how the refund is calculated when confirming the resolution. Any entitlement to a greater refund or another remedy under applicable law remains unaffected.

6. Damaged, Defective, Incorrect, or Incomplete Products

If your product arrives damaged, defective, incorrect, missing components, or materially different from its description, email service@uneriae.com. Include your order number, an explanation of the issue, and relevant photos or videos where helpful.

We will assess the information and arrange an appropriate replacement, refund, repair, or other remedy based on the circumstances and your applicable rights. We will also confirm whether a return is necessary.

You will not be required to pay additional return shipping costs for an incorrect, damaged, defective, or materially misdescribed product.

7. Refund Processing and Timing

Refunds are returned to the original payment method. After receiving and inspecting a returned product, we will notify you of the refund decision and the amount approved.

We typically issue approved refunds within 5–10 business days after receiving and inspecting the return. If we confirm that the product does not need to be returned, we typically issue the approved refund within 5–10 business days after confirming the resolution.

Where applicable law requires a shorter timeframe, we will follow that requirement.

Your bank, card issuer, or payment provider may take additional time to make the refunded funds visible in your account.

8. Exchanges

We do not currently provide direct exchanges for standard returns based on a change of mind. You may return an eligible product and place a separate order for your preferred item.

For damaged, defective, or incorrect products, please contact us first. We will work with you on an appropriate resolution without requiring an unnecessary new purchase.

9. Cancelling an Order

If you would like to cancel an order before shipment, email service@uneriae.com promptly and include your order number. Cancellation availability depends on how far the order has progressed through processing and fulfillment.

If we approve a cancellation after payment has been collected, the applicable amount will be refunded to the original payment method.

Orders that have already shipped generally cannot be cancelled as unshipped orders. After delivery, eligible return requests will be handled according to this policy.

Please refer to our Cancellation Policy for further details.

10. Your Consumer Rights

Nothing in this policy excludes or restricts mandatory consumer rights applicable to your purchase.

If applicable law provides a longer return period, faster refund, different responsibility for costs, or another remedy, those requirements take precedence over this policy.

11. Contact and Company Information

For assistance with returns, refunds, or product concerns, please contact us using the details below.

Brand Name: Uneriae
Company Name: Hubei Xinjiayu Network Technology Co., Ltd.
Business Address: Room 11, 15th Floor, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan City, Hubei Province, China
Customer Support Email: service@uneriae.com
Customer Service Phone: 13317154790

Uneriae is owned and operated by Hubei Xinjiayu Network Technology Co., Ltd. The business address listed above is not automatically the designated return address. Please contact us for return instructions before shipping any product.