Privacy Policy

This Privacy Policy describes how Uneriae, owned and operated by Hubei Xinjiayu Network Technology Co., Ltd., may collect, use, share, and safeguard personal information when you browse our website, purchase clothing or fashion accessories, contact us, or otherwise use our services.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services. It may include details you provide directly and technical information generated when you use the website.

Information You Provide

You may provide information such as:

• Your name;

• Email address;

• Telephone number;

• Billing and shipping addresses;

• Order and purchase details;

• Messages exchanged with customer support; and

• Other information reasonably needed to process an order or provide assistance.

Payment-related information may also be required to complete a transaction. This information may be processed by the payment providers available at checkout rather than stored directly by us.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected, including:

• IP address;

• Browser and device type;

• Operating system;

• Time zone;

• Referring pages;

• Pages and products viewed;

• Visit dates and times;

• Interactions with the website; and

• Information associated with cookies or similar technologies.

2. Cookies and Similar Technologies

We may use cookies and related technologies to operate the website, remember preferences, maintain shopping carts, understand visitor activity, improve performance, and support legitimate business operations.

Depending on the services used, these technologies may include pixels, tags, log files, and other identifiers.

Your browser or device settings may allow you to manage certain cookies. Blocking or disabling some cookies may affect website functionality.

3. How We Use Information

We may use personal information to:

• Process and manage purchases;

• Arrange order fulfillment and delivery;

• Send order confirmations;

• Answer questions and support requests;

• Handle returns and refunds;

• Provide after-sales assistance;

• Maintain and improve the website;

• Detect and prevent fraud;

• Protect our customers and website;

• Keep appropriate transaction records;

• Fulfill applicable legal obligations; and

• Communicate about purchases or services you have requested.

4. When Information May Be Shared

Where reasonably necessary to operate our online store, we may share information with relevant service providers, including:

• E-commerce platform providers;

• Payment processors;

• Shipping and logistics companies;

• Fulfillment providers;

• Hosting and technical service providers;

• Customer support providers;

• Analytics providers;

• Fraud prevention and security providers; and

• Professional advisers.

We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, prevent fraud, or safeguard our customers and business.

5. Payment Information

Transactions are processed through the payment methods and providers offered at checkout.

Please do not send complete credit card details, passwords, or other sensitive payment credentials through ordinary email.

Third-party payment providers may handle your information under their own privacy and security practices.

6. Information Used for Fulfillment

To prepare and deliver your order, we may share necessary information with warehouse, fulfillment, shipping, or logistics providers.

This may include your name, delivery address, telephone number, email address, and relevant order details.

7. Protecting Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to provide complete security.

8. How Long We Keep Information

We retain personal information for as long as reasonably needed for the purposes for which it was collected. These purposes may include processing orders, providing support, maintaining records, resolving disputes, preventing fraud, and meeting legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include requesting access to, correction of, or deletion of certain information, as well as other rights provided by applicable law.

To submit a privacy-related request, email service@uneriae.com.

We may ask for information reasonably necessary to verify your request and protect personal information against unauthorized access.

10. Promotional Communications

Where we send promotional messages, you may unsubscribe or manage your preferences by following the instructions included in the communication.

We may continue sending necessary transactional messages about orders, payments, shipping, returns, refunds, security, or customer support.

11. Children’s Privacy

Our website and products are intended for general consumers. Our services are not designed to knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information in circumstances where collection is not permitted, please contact service@uneriae.com.

12. Third-Party Services

Our website may use or provide access to services operated by third parties.

Information handled by those providers may also be subject to their own privacy policies and practices. Please review the relevant policies when using their services.

13. International Processing

Our online store may rely on payment, logistics, fulfillment, hosting, and other providers located in different countries or regions.

As a result, your personal information may be processed outside your country or region of residence where reasonably necessary to provide our services.

14. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or applicable legal and regulatory requirements.

The revised version will be published on this page.

15. Contact Information

For questions about this Privacy Policy or how we handle personal information, please contact:

Brand Name: Uneriae
Company Name: Hubei Xinjiayu Network Technology Co., Ltd.
Business Address: Room 11, 15th Floor, Building 2, Zone B, Dazhou Xingcheng, No. 189 Sangong Road, Hongshan District, Wuhan City, Hubei Province, China
Customer Support Email: service@uneriae.com
Customer Service Phone: 13317154790

Uneriae is owned and operated by Hubei Xinjiayu Network Technology Co., Ltd.